To claim a refund, kindly support it with related documents/ reports

In normal cases, any report comparisons beyond 7 days will not be considered.

An exception cases can be made up to 15 days, only after approval from our Quality team.

In the case of any discrepancy in test results, a free re-sample will be collected and send to 2 partner labs. 1 sample will be sent to our partner lab and another to a standard lab. If a variation is found in the results, we will refund the entire test amount.

Our quality team reserves the right to make the final decision.

Any refund process can take up to 7 days to credit the amount to the customers bank account.

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